Sizewise: Real Therapy for Real People

Are you homecare?: YesNo

What product are you currently using?:

How long have you used this product?: 1 year or less
2 years
3 years
4 years
5 years or more

How many hours a day do you use this product?: 1-6 Hours
7-12 Hours
13-18 Hours
19-24 Hours

The following is a list of product and service items. How satisfied are you with the product on each item?

Overall quality: Value: Purchase experience: Installation and set-up: First use experience: Clearness of labeling: Understanding the manual: Product packaging: Ease of maintenance and cleaning: After purchase service (warranty, repair, help):

If you have contacted Sizewise customer service, were all problems resolved to your complete satisfaction?: Yes, by the company or its representatives
Yes, by me or someone outside the company
No, the problem was not resolved
No problems, No contact with customer care

If you had contact with our customer service department or help from our technical staff, how would you describe your experience? Select all that apply.
Customer Service: Friendly and Knowledgeable
Kept me waiting on hold
Was patient and listened
Enthusiastic and eager to help
Technical Staff: Quickly identified the problem
Help you understand the cause and solution to the problem
Unresponsive or had to ask others for help
Organized and gave clear answers

How satisfied are you with the features available with your product?:

What are some aspects of the product that you would like to see improved?:

If your product needed replaced or upgraded, how likely are you to choose Sizewise?:

Please add any comments you might have about your product, our customer service or recommendations for improvements.:

Your contact information:

Company Name: Name: Address: City: State: Zip Code: Email Address: Daytime Phone: Optional Number: Customer I.D.:

Sizewise Customer Survey